Terms of Use
Version 1.0 · Last updated 11 August 2026
1. Purpose and Acceptance
ParkReply provides privacy-first communication tools that allow people to contact one another in defined real-world situations without directly exposing phone numbers, email addresses, or other private contact details.
These Terms govern access to and use of ParkReply applications, Web services, QR services, the Scanner, support, emergency-related features, and paid Pro features. By creating an account or using the service, the user agrees to these Terms where legally valid. They do not waive mandatory consumer rights.
2. Publisher and Contracting Entity
ParkReply OÜ
Registry code: 17572396
Sepapaja tn 6, 15551 Tallinn, Harju maakond, Estonia
Email: contact@parkreply.com
3. Eligibility and Minimum Age
A ParkReply Driver account is intended for people aged at least 16. A person under 16 must not create a Driver account unless applicable law permits it and all required authorisations have been obtained.
Use of the Scanner does not require a normal Driver account. Minors using the Scanner must comply with applicable law and act under a parent’s or guardian’s responsibility where required. ParkReply is not specifically directed at children.
4. Account Creation and Security
Driver accounts use phone authentication. Users must provide accurate information, maintain control of their device and account, not impersonate another person, and notify ParkReply if they suspect unauthorised use.
ParkReply may apply verification, rate limiting, and security checks.
5. Profile and Vehicle Information
Users are responsible for the accuracy of profile and vehicle information they provide. They must not enter unlawful, misleading, or third-party information without appropriate authority. ParkReply does not independently verify every profile or vehicle field.
6. ParkReply QR Codes
ParkReply QR identifiers are intended to enable privacy-preserving contact. Users may use only QR codes legitimately assigned to or claimed by them. They must not copy, manipulate, resell, reassign, scrape, spoof, or use them to impersonate another user.
A QR code may be activated or deactivated under the service rules. Account deletion may deactivate owned QR codes and remove or anonymise their association with the owner. If physical QR products are later offered, additional purchase terms may apply.
7. ParkReply Scanner
The Scanner may be used without a Driver account. Scanner users may receive anonymous or pseudonymous identifiers and must provide truthful information where requested.
The Scanner must not be used for harassment, spam, surveillance, fraud, or unrelated contact. Technical rate limits and cooldowns may apply.
8. Messaging
Messages must relate to a legitimate ParkReply use case. Their content may be technically limited. The current implementation permits a maximum of 500 characters per message, up to 50 scanner messages and 50 owner messages per conversation, and closes a conversation after 72 hours of inactivity.
ParkReply may adjust reasonable technical limits where required for security or service operation, subject to appropriate handling of material contractual changes.
9. Prohibited Content
Harassment, threats, unlawful, hateful or abusive content, fraud, spam, commercial solicitation not authorised by ParkReply, malware, attempts to bypass security, impersonation, sharing or soliciting private contact details to bypass ParkReply’s privacy model, prohibited external links, misuse of emergency features, and false or misleading reports are prohibited.
10. Moderation, Reports and Blocking
Users may report certain content or conversations and, where supported, block scanner identities. ParkReply may use automated filters, rate limits, cooldowns, repeated-report restrictions, and administrative review.
ParkReply may restrict or suspend access to protect users, security, or the service. Where legally required and appropriate, human review may be requested at contact@parkreply.com. Automated restrictions are not guaranteed to detect every abuse.
11. Emergency Feature
ParkReply may provide a private emergency-related communication workflow. ParkReply is not the police, an ambulance service, the fire service, an emergency medical service, a public emergency-dispatch service, a roadside rescue service, or a guaranteed rescue or response provider.
Users must contact official emergency services directly where there is immediate danger or a situation requiring official intervention. Access may depend on an active Pro entitlement and applicable QR or service conditions. Scanner phone verification may be required, and emergency information must be truthful. False or abusive requests may result in restrictions.
The account holder may have a response window provided by the product. The displayed one-hour window is not a guaranteed emergency response time. Administrative review or internal labels do not constitute official verification. ParkReply does not guarantee that the account holder, an administrator, a trusted contact, the network, or the notification system will respond.
12. Trusted Contacts
Where available, users may provide trusted or family contact details and must have legitimate authority to do so. ParkReply does not guarantee successful contact or delivery. This feature does not replace official emergency services.
13. ParkReply Pro
On Android, ParkReply Pro is a paid premium plan. It may unlock emergency-related features and other premium features shown in the product. Access depends on a valid active entitlement, and availability may vary by platform or country.
14. Annual Subscription and Automatic Renewal
On Android, ParkReply Pro is offered as an annual auto-renewing subscription through Google Play. The actual localized price displayed by Google Play at purchase is authoritative; no fixed universal price is guaranteed.
Google Play handles Android billing and cancellation, and RevenueCat verifies and manages entitlement status. The subscription renews automatically unless cancelled under Google Play’s applicable subscription rules; Google Play controls renewal timing and billing. Basic remains usable without a Pro subscription.
15. RevenueCat
On Android, RevenueCat serves as the subscription entitlement-management layer; it does not replace Google Play as the payment processor. ParkReply uses the ParkReply/Firebase user ID as the RevenueCat App User ID to associate entitlement status with the authenticated account.
Pro access depends on verified entitlement status synchronized to ParkReply’s backend.
16. Apple, Google and Stripe Payments
Mobile subscription payments are processed by the Apple App Store or Google Play, as applicable. Store terms and billing rules apply, and ParkReply does not normally receive complete card credentials.
Stripe may process supported ParkReply Web or direct payments and related payment, fraud, refund, dispute, and transaction data. ParkReply should not store complete card credentials where Stripe handles them directly.
17. Subscription Management and Cancellation
On Android, ParkReply provides access to “Manage Subscription”. Users manage and cancel the subscription through Google Play; ParkReply does not directly cancel their billing.
Cancellation normally stops future renewals without necessarily ending already-paid Pro access immediately. Access may continue until entitlement expiry. A refund, revocation, billing failure, or store action may end it earlier.
18. Restore Purchases
The ParkReply Android Driver app does not currently provide a “Restore Purchases” action.
Users may contact ParkReply support about entitlement or account-association issues.
19. Account Deletion and Subscription
Deleting a ParkReply account does not automatically cancel an Apple App Store or Google Play subscription.
To stop renewal, users must manage or cancel the subscription through the applicable store before or independently of deleting the account. Deletion may remove the ParkReply account association while the store retains billing records. Recreating an account does not guarantee automatic reattachment of a previous entitlement; restoration or transfer depends on store, RevenueCat, and account-association rules.
20. Prices, Taxes and Billing
Prices are displayed before purchase and may vary by country, currency, taxes, platform, or lawful pricing rules. Apple, Google, Stripe, or the applicable payment channel may calculate and collect taxes where required. ParkReply will not charge a subscription outside the payment flow selected by the user.
21. Refunds
App Store purchases and refunds are generally governed by Apple’s rules, and Google Play purchases and refunds by Google Play’s rules. Direct Web purchases through Stripe may be handled by ParkReply or Stripe subject to applicable consumer law.
Mandatory statutory rights concerning refunds, withdrawal, conformity, and consumer protection remain unaffected. ParkReply does not waive rights that cannot lawfully be excluded.
22. Withdrawal and Consumer Rights
Consumers may have mandatory statutory rights depending on the type of digital service, purchase channel, country, and whether performance begins immediately. Apple or Google purchases may also follow store-specific procedures.
Nothing removes mandatory consumer protections. Detailed withdrawal consequences must follow applicable law and the actual purchase flow; no universal 14-day refund promise is made.
23. Physical Products
ParkReply may later offer physical QR-related products. They are not necessarily available on the date of these Terms. If launched, additional terms on ordering, shipping, delivery, returns, conformity, guarantees, and payment may apply.
24. Support
Users may contact support through available ParkReply tools or at contact@parkreply.com. No response time is guaranteed unless ParkReply expressly provides a service commitment. Support may request information needed to identify the account or ticket.
25. Intellectual Property
ParkReply branding, logos, original interfaces, designs, text, code, QR artwork, and other original materials are protected where applicable. Third-party technologies and trademarks remain owned by their respective owners, and open-source components remain subject to their licences.
Users receive only a limited right to use ParkReply under these Terms. Unauthorised copying, resale, reverse misuse, or commercial exploitation is prohibited except where the law permits otherwise.
26. User-Provided Content
Users retain applicable rights in messages and content they submit and must have the right to submit them. They grant ParkReply only the limited licence needed to transmit, store, display content to intended participants, moderate, secure the service, investigate abuse, and operate support or legal processes.
This licence is limited to service operation and legal or security needs. ParkReply does not claim ownership of user messages.
27. Service Availability
ParkReply aims to keep services available but does not guarantee uninterrupted operation. Maintenance, technical failures, networks, Firebase, Apple, Google, Stripe, RevenueCat, device issues, or force majeure may affect availability. Some features may depend on platform or country.
28. Service Changes
ParkReply may update, improve, replace, limit, or discontinue functionality for legitimate technical, security, legal, or product reasons. Material contractual changes affecting users should be communicated appropriately. Mandatory consumer rights remain unaffected.
29. Suspension and Termination
ParkReply may restrict, suspend, or terminate access for serious Terms violations, fraud, abuse, security threats, unlawful activity, repeated false emergency reports, attempts to compromise the service, or legal requirements.
Where appropriate, ParkReply considers proportionality and may provide notice and an opportunity to request review. This does not create an unlimited arbitrary termination right against consumers.
30. Voluntary Account Deletion
Users may permanently delete their ParkReply account through the app or public Web page. Deletion is permanent; shared records may be anonymised where deletion is inappropriate, and legally required records may be retained. The process may take up to 30 days.
Deletion does not automatically cancel Apple or Google subscription billing.
Account Deletion
31. Data Protection
ParkReply’s processing of personal data is described in the Privacy Policy.
Privacy Policy
32. Warranties and Service Limitations
ParkReply provides a communication platform and does not guarantee that another person will respond. QR codes, push notifications, store systems, networks, devices, or third-party services may fail. User-provided information may be inaccurate.
ParkReply does not independently verify every message, emergency report, vehicle detail, or Scanner user statement. Mandatory statutory warranties are not excluded.
33. Liability
ParkReply remains liable where liability cannot lawfully be excluded. Nothing excludes liability for fraud, intentional misconduct, or any other liability that applicable law makes non-excludable.
Subject to mandatory law, ParkReply is not responsible for losses caused solely by user misuse or unauthorised use, third-party network failures, store or payment-provider failures, false information submitted by other users, or use contrary to these Terms. This is not a general unlimited waiver of liability.
34. Force Majeure
To the extent permitted by applicable law, ParkReply is not responsible for failure or delay caused by events reasonably beyond its control, including major network or infrastructure failures, natural events, government actions, or similar events. Mandatory consumer rights remain unaffected.
35. Governing Law
These Terms are governed by the law applicable to ParkReply OÜ, without depriving consumers of mandatory protections available under the law of their country of residence where applicable.
36. Disputes and Complaints
Users are encouraged to contact ParkReply first at contact@parkreply.com. Consumers may use applicable national dispute-resolution or mediation channels where legally available.
No unverified mediator or link to the discontinued EU Online Dispute Resolution platform is provided. Mandatory rights to contact courts or authorities remain unaffected.
37. Changes to These Terms
These Terms may be updated for service, legal, security, billing, processor, or product changes. Material changes should be communicated appropriately. The version and date identify the applicable Terms, and renewed acceptance may be requested where legally required.
38. Contact
ParkReply OÜ
Registry code: 17572396
Sepapaja tn 6, 15551 Tallinn, Harju maakond, Estonia
Email: contact@parkreply.com
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